The Customer Insights and Analytics team develops insights on the customer that help shape products as well as the marketing of those products. We work internally with teams across the organization, as well as in close collaboration with outside retailers, operators, researchers, and many others, to bring our shared vision to life.
As a Customer Insights Researcher on the Strategy, Insights and Analytics team, you will work closely with the Customer Experience team, which is responsible for shaping the company’s presence in the retail environment as well as improving the overall customer journey from start to end. The research you do will help shape retail assets, including visuals, messaging, and demos, and will also map out customer journeys, identifying positive experiences as well as pain points. You deeply understand and care about consumers, have analytical horsepower and business judgment to define and prioritize research projects that bring the voice of the consumer to the company. You have experience drafting surveys and driving the design and implementation of quantitative and qualitative studies. You can run research internally as well as manage external research agencies.
Given the expansive range of internal and external constituencies, you should be comfortable working, communicating and presenting at all levels, both internally and externally, with customers and colleagues and on an international level. You have excellent experience in consumer insights and product development insights.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
A giant in the Tech Industry, this company’s mission is to organize the world’s information and make it universally accessible and useful. This company is committed to continuing to make diversity, equity, and inclusion part of everything they do—from how they build their products to how they build their workforce. Consistently named one of Forbes top employers, this company works hard to attract, retain and progress the best Talent.
A career here gives you the opportunity to be part of something bigger:
Expanding Opportunity – Providing people with information, tools and services to help them build knowledge, fuel curiosity, and unlock opportunity.
Protecting Users – Keeping billions of people safer online.
Including all Voices – Building a world where progress, equitable outcomes, diversity, and inclusion can be realities both inside and outside our workplace.
Responding to Crisis – Helping those affected by crisis through products, people and partners.
Advancing Sustainability – Unifying practices, partnerships, and products around a single mission — to foster sustainability at scale.
Are you ready to join the journey?
Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.