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ISV Support Analyst/Manager
responsibilities include:
- Provide guidance/coaching in the integration of AnyPay into the ISV application
- Helping ISVs locate resources to aid in their integration efforts
- Helping ISVs obtain credentials, documentation, and sample code from AC
Job Brief
We are looking for an experienced ISV Support Manager to help drive our ISV Support program.
To be successful in this role, you should have previous experience in developer support. Your main responsibilities include gathering and disseminating SDKs and other developer tools to assist our ISV partners who are integrating our payments capability (AnyPay) into their solutions.
Responsibilities
- Act as troubleshooting escalation point for the AC Support team
- Provide support to our ISV partners, who are working on integrating our AnyPay payments into their software
Requirements
- Previous work experience as a developer support analyst or similar role
- Experience managing trouble tickets to resolution
- Familiarity with Android, iOS, macOS and Windows development environments & tools
- Hands on experience with XCode and Visual Studio
- Experience with REST APIs
- Strong time management skills
- Experience with the Apple App Store and the Google Play Store distribution of mobile apps
- Good communications skills along with the ability to effectively collaborate in a team environment
Job Types: Full-time, Contract
Pay: From $55,000.00 per year
Schedule:
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: Remote
