Amtel, LLC Looking for T-Mobile Call Center Manager ($65,000-70,000/yr) – Grapvine at Grapevine, TX Full Time

JOB DESCRIPTION

The successful candidate will be able to meet sales metrics expectations in and in-bound and outbound sales call environment, representing the T-Mobile USA wireless brand.

Essential Functions

• Hire, train, coach, and lead call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Authorizing replacements or refunds.
• Taking on other tasks or projects to support employees, other managers, and call center operations.

The experience you’ll bring.

• (4) years previous experience in retail sales or call center.
• Strict adherence to company philosophy/mission statement/sales goals.
• Good interpersonal skills and communication with all levels of management.
• Excellent verbal and written communication skills.
• HIGH level of energy, enthusiasm and excitement

Work Environment:

This position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position or that a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate a variety of standard office equipment including a computer, telephone, calculator, copy and repetitive arm, hand and eye movement

Position Type/Expected Hours of Work:

This is a full-time position with a rotating schedule designed to meet business needs. Hours of operation are 8 A.M – 7 P.M (CST) Monday-Saturday

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

Amtel LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity/ expression, veteran status, genetics or any other status or characteristic protected by federal, state or local law.

What we offer:

• Medical, Dental, Vision
• Pet Insurance
• Short Term/Long Term Disability
• Health Savings Acount (HSA)
• Employee Assistance Program (EAP)

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Grapevine, TX 76051: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales Lead Generators & Telemarketers: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location