Amex Looking for Manager – US Payroll Tax Services at United States Full Time

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Colleague Services and Digital Capabilities (CSDC) organization at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves essential foundational and operational products and services to enable Colleague Experience Group (CEG) and the business. This is an exciting opportunity to be a key contributing member of the CSDC Servicing Organization. The Manager Payroll Tax Services, US Payroll Servicing will report to the Director, North America Payroll Servicing.

Be a team manager, a business partner, and a champion of our values.

Here’s just some of what you’ll do in this role: US – Manager Payroll Tax Services

Lead a team that owns the US Payroll Tax end to end process and servicing

Analyzes, audits, reconciles, and resolves complex tax issues

Research and interprets current and new federal and state and local regulatory requirements, reporting and resolution

Resolves tax and withholding for payroll processing

Execution position responsibilities with SOX compliance and controls

Perform quarterly and annual balancing of wage and tax reports. Find and correct errors in a timely manner to ensure accuracy of payroll tax withholding, minimizing potential penalties

Acts as a liaison between Amex and Ceridian Dayforce to ensure accurate and timely tax reporting, system integrity, works to resolution pending items

Implements governance to verify new, updated tax rates and components are setup correctly in Ceridian Dayforce

Validates and provide signoff on payroll production tax reports and remittance of payroll

Directs the gathering and reconciliation of data for auditors for all payroll tax audit and inquiries

Directs and validates all processes and SOPs in the payroll tax environment

Identifies and approves solutions for continuous process improvement

Serves as the SME for all Tier III escalated payroll tax discrepancies

Directs all final review and sign-off of tax agency notifications and validates Ceridian Dayforce resolution of tax issues

Qualifications:
Bachelor’s degree or equivalent experience

5-7 years of practical Federal, State and Local experience relating to payroll taxation

Proven and demonstratable ability to effectively handle and resolve employee inquiries and issues

Broad experience with resolution of Federal, State and Local jurisdictional audits and notices

Experience with Ceridian Dayforce system, process, and reconciliation points

Preferred experience working in an outsourced payroll service environment

Competencies/Skills Required:
Strong analytical background & critical thinking ability

Responsiveness to organizational changes and transformational efforts

Ability to work across payroll team and tangent departments and vendors teams with positive attitude

Excellent oral and written communication skills

Proficient computer skills (MS Word, Excel, Access, Power Point, Visio)

Excellent oral and written communication skills

Additional Details:
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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