American Water Looking for Operations Manager at Owenton, KY Full Time

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.

Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.

Primary Role

Responsible for managing the development, management, and operation of the facilities and personnel of the Company engaged in the functional area of Production for water and/or wastewater operations.Key Accountabilities

• Prepare and control regional construction, operations, and maintenance within established budget limitations. (10%)
• Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
• Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)
• Implement effective reporting processes.
• Provide analysis and support to Production Manager with information required for various reports, budgets, and business plans. (10%)
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
• Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Support the Business Development function in the operational analysis pricing in both the regulated and non-regulated markets.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)Knowledge/Skills
• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
• Knowledge of company policies and proceduresExperience/Education
• Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.
• Advanced degree preferred.
• 7-10 years experience managing operational areas and operating units, and managing and meeting performance targetsHours/Schedule
• Full-time
• Day shift, 7:30am-4pm
• 24/7 on-call responsibility CompetenciesPrioritizes & Role Models SafetySelf-AwarenessDevelops TalentPlans, Aligns, & DirectsDrives EngagementDecision Quality

Kentucky American Water is seeking a regional leader to join our team in Owenton, KY. The Operations Manager will be responsible for the northern operating district including field operations, wastewater activities and water treatment needs. This business critical role will also oversee customer support and service, as well as a budget. As the Operations Manager, you will represent Kentucky American Water in the local chamber of commerce and when interacting with goverment and local county stakeholders.