Your title will be Associate Relationship Manager. You will be the first point of contact for 100+ accounts whose annual travel spend can go up to $200k annually.
Your primary goal will be to address any inbound client help requests. You will handle all aspects of the solution from discovery to research to fix. Secondarily, you will proactively look for account growth opportunities and work with Sales to convert those opportunities into wins. You will be measured on account retention and how much incremental business you help generate from your accounts. As the primary account contact, you will be responsible for regular account communication and overall account support.
In addition, you will proactively monitor key metrics to provide consultative support and guidance with the customer-facing goal of constantly improving the client’s travel program.
Help with implementing new clients from start to finish and managing the relationship for the lifetime of the account.
Working with AmTrav partners to implement new referral clients and being their relationship manager moving forward.
Conduct training sessions of our booking platform A2B.
Non-in person client-facing however zoom meetings will take place from time to time.
Understand and educate accounts about their growth opportunities and AmTrav’s service and product updates. Ensure accounts have useful and comprehensive knowledge of AmTrav’s capabilities
Conduct ongoing communication to the people who are responsible for travel at each account to ensure a high level of customer service and issue resolution
Analyze large volumes of information to identify trends, opportunities and risks for each account
Excel at working cross functionally, specifically with the Sales and Traveler Services teams at AmTrav
Requirements:
Travel industry experience is required
Ability to build and maintain strong relationships with customers at all levels within an organization
Ability to educate in a clear fashion so as to reduce requests for future assistance
Ability to decipher and present management reports and determine potential savings based on travel data and trends
Strong interpersonal and client servicing skills. Must put clients first
Great organizational skills