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Job Description
What makes an AFF Retail Support Specialist (Sales Advisor):
- A talented individual who’s self-driven, well-organized, loves people and passionate about customer service!
- Deliver a first-class customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Base salary + Monthly Bonus!
- Monthly Mileage and Cell Phone Reimbursement!
- Flexible Time Off and Market Leading Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Professionally represent American First Finance within our retail partners with a positive attitude and friendly yet professional demeanor.
- Achieve Sales and Financial targets for your assigned district/stores through proactive training and support of the retailer’s sales associates.
- Provide leadership, monitoring, and various forms of training required to ensure retailer’s sales associates can maximize all potential sales opportunities while representing the AFF program accurately.
- Assist partner stores in resolving issues whether in-store and/or over the phone.
- Assist stores in prospecting for new customer business by telemarketing and distributing printed materials.
- Communicate and deliver various incentive programs to drive business and partner engagement.
- Adhere to all company and partner policies and processes while representing AFF.
- Protect AFF assets through flawless expense management.
- Prioritize workload to provide a world-class experience to our retailer partners and their customers.
- Demonstrate expert knowledge of AFF product and program terms to correctly communicate when necessary to the retail stores associates, managers, and district management.
- Perform other duties as assigned by supervisor
Qualifications:
- A High School Diploma. Additional qualifications will be a plus.
- A minimum of 2 years’ retail/management experience.
- Being bilingual in English and Spanish isn’t essential but will be a plus.
- Excellent time management, communication, and organizational skills
- Persuasive and goal-oriented.
- Driven individual, with Tenacity/Resilience.
- Great team player.
- Professional demeanor.
- True customer service advocate.
- Attention to details.
- Valid state driver’s license and good driving record
