American First Finance Looking for Regional Manager at Raleigh, NC, United States Full Time

Job Description

What makes an AFF Regional Manager – Field Support:

• At American First Finance our Regional Managers – Field Support are high-energy, adaptable, have great communication skills, and love working with people, whether its partnering with our field support associates to show them how they can grow their sales, or answering in-the-moment questions that Store Associates or customers may have.. The Regional Manager – Field Support will be responsible for leading a retail support specialist team in daily operations to achieve business goals and maximize profitability while providing “best in class” support to our Merchant Partners. This role is fast paced, and requires an efficient, ambitious individual who can build and grow a high-performing team.
• Out-of-the-box thinking and ability to effectively overcome obstacles.
• Deliver a first-class customer experience that represents AFF’s Core Values while ensuring merchant relationship profitability.

What we offer:

• Industry-leading compensation with base salary and Uncapped Commissions
• Monthly Mileage and Cell Phone Reimbursement!
• Paid Training!
• Flexible Time Off and Market Leading Benefits!
• A high-growth organization with advancement opportunities!
• Diverse, Collaborative, & Fun Work Environment!

Roles and Responsibilities:

• Professionally represent American First Finance within our retail partners with a positive attitude and friendly yet professional demeanor.
• Responsible for building a high-performing team for assigned region through proactive recruiting, training, and retention efforts.
• Effectively manage the performance of field support specialist to support a culture of accountability.
• Achieves regional operational objectives by assimilating information; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; recommending improvements; implementing change.
• Achieves regional financial objectives by preparing sales strategies and training; scheduling sales building activities; analyzing KPI’s and trends; initiating corrective actions and field support scheduling optimization.
• Maintains and expands customer base by counseling field support specialists; building and maintaining rapport with key customers/retail partners; identifying new customer opportunities.
• Demonstrate expert knowledge of AFF product and program terms to correctly communicate, when necessary, to the retail stores associates, managers, and district management.
• Accomplishes sales and organization mission by completing related results as needed.
• Works collaboratively with AFF field support specialists to schedule and conduct routine store visits, partner conference calls/meetings to encourage and execute AFF initiatives, contributing to the vision of partner relationships.
• Assist partner stores or field support specialist in resolving issues whether in-person and/or over the phone.

Qualifications:

• Bachelor’s degree in business administration, management, or 3yrs of management exp.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.
• Excellent time management, and organizational skills
• Driven individual, results oriented with Tenacity/Resilience.
• Ability to travel up to 75%
• Valid state driver’s license and good driving record

Preferred Skills:

• College Degree
• Bilingual English and Spanish