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- 3+ years experience in program or project management
- Experience using data and metrics to drive improvements
- Experience working cross functionally with tech and non-tech teams
- Excellent speaking/listening/writing skills, attention to details, proactive self-starter
- Ability to work in a global environment and interact with global stakeholders.
- Ability to write Business Requirement Documents (BRD), Project Scopes, project Charters and detail Use cases
- Proven experience leading projects in an Operations environment
- Knowledge of program management life cycle and skilled at project management tools
- Intermediate analytic skills
- Proficiency in designing, documenting business processes
- Ability to work successfully in a dynamic, ambiguous environment
- Problem solving and data analysis skills
Job summary
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?
Selling Partner Services Team (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.
We are seeking a Program Manager (PM) with demonstrated experience to support programmatic tool launches and mechanisms to drive efficiency through engagement and adoption. The PM will manage difficult and cross functional projects and goals. They will also understand relevant business requirements and identify stakeholder needs and key performance indicators (KPIs). The PM will impart clear and concise summaries for the projects they own to leadership/management team and are effective at answering questions in detail.
Key job responsibilities
Program Managers lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. They gather business requirements, document specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables.
- 4+ years experience in program or project management
- Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
