Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.
Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.
We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Oversee Altice USA Retail Store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products / services by mentoring, coaching, and engaging with employees and customers.
Handles escalated customer concerns, maintains composure, and resolves difficult situations and follows up to ensure positive resolution.
Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience.
Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance. Assists in the development of a Retail Sales staff that supports multiple products.
Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff.
Responsibilities
Qualifications
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law.
This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.
Please review our Fraud FAQ for further details.
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