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Quick Apply Full-time Contract 1 hour ago Full Job Description Job Summary: We are currently seeking an IT Service Desk for a full-time position. This role is largely responsible for providing the organization with operational support based on remote telephones. We are trying to meet the need for a very capable and highly motivated person in this role. This is an enterprise operations support role. That way, it will require a commitment on your part as well as ours. Essential Functions: Some of the primary responsibilities of this role would include: Talk to the end user to identify various issues related to desktop, laptop, printers, and network connectivity. Troubleshoot and log in to the call tracking system to track issues identified by resolution. Provide phone support for installation, configuration, and troubleshooting for the following: operating systems, software applications, and hardware. Create and manage access and permissions for accounts, security groups, and distribution lists. Communicate technical information in a non-technical manner. Raise any outstanding issues to senior level technicians or engineers. This support role includes a service-oriented mindset, a high sense of ownership of events, issues and requests, aligning with SLAs and focusing on problem management and solutions, keeping users up to date with the status of their requests. To liaise with and maintain them, and actively raise any issues that cannot be resolved within the stipulated time. Education: High school diploma or equivalent. HDI Analyzer (such as CSA, SCA, DST) or ITIL Foundation certification is preferred. Relevant certifications such as A +, N +are a plus. Relevant Experience: Two + years’ experience in high volume enterprise level call center, helpdesk, or service desk operation. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Experience supporting Microsoft Windows 7/10, Office 2010/2016/365, SharePoint, and Skype for Business. Job Types: Full-time, Contract Salary: $47,000.00 per year Education: High school or equivalent (Preferred) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: One location Quick Apply
