Alpa Pools & Spas Looking for Office Manager at North Haledon, NJ Full Time

Office Manager:

Alpa Pools is looking for a trustworthy and hardworking individual to join our front office team. We are a family owned and operated residential swimming pool service company in business for over 50 years. As our business continues to grow each year, we need to expand our front office staff. To become part of our family you must be experienced in managing daily business operations, highly organized, detail oriented, and have basic skills in Microsoft applications (Word, Excel, Outlook, PowerPoint). If you are looking for steady work and overtime available from April through November, please apply to become a member of the Alpa family where your work is always appreciated.

Key Responsibilities:

• Liaison between service manager and office: Ensure schedule encompasses service calls
• Client services: Provides courteous and helpful service to our customers. You are expected to own all phases of the customer experience from initial customer request to post-service follow-up.
• Office Administration: Oversee daily office operations, answers phone, responds to emails, schedules appointments, process payments and transactions.
• Maintain customer relationships and understand customers long term and short-term needs.

Requirements:

• Detail oriented and highly organized: this position is customer facing, and the ideal candidate must ensure the office staff is correctly following protocol to make sure all work is completed in a timely manner.
• Team leader: hold each team member accountable, and evaluate performance daily
• Ability to work retail hours, including Saturday’s
• Must be able to utilize our CRM software
• Outgoing personality, comfortable talking with customers daily
• Ability to lift to 25 lbs.

Job Type: Full-time

Pay: $16.00 – $30.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• QuickBooks: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: One location