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Job Description
Responsibilities The Benefits Administrator provides support to the Benefit Operations team and their clients by helping them manage client services and deliverables.
- Provide timely and accurate customer service, marketing and communication materials, and administrative support for the benefit operations team and clients
- Manage the new business and renewal implementation processes under the supervision of the Benefits Consultants and Vice President of Operations
- Prepare meeting materials and presentations for Benefits Consultants to present to clients and prospective clients
- Organize electronic and hard copy client files by utilizing an internal database to maintain, document, manage and report all client activities
- Research, respond to and document client inquiries regarding benefits questions and issues within a 24-hour time period
- Run monthly reporting, update data analytics and prepare benchmarking reports for clients
- Coordinate and schedule meetings which may include assembling reports and documents
- Coordinate and communicate with other teams on client matters when applicable
- Establish and maintain relationships with vendors and stay abreast of product and pricing changes
- Have a clear understanding of all CPI-HR systems †how they work, what they do and how they provide value to our clients and our operations for efficiency and value to the client
- Attend departmental meetings and report on projects and client issues
- Serve as internal back-up for Benefits Consultants and other Benefits Analysts
Qualifications
- Associates Degree or equivalent
- 2-3 years customer service experience
- Life, Accident & Health license is preferred but not mandatory
- Proficient in all Microsoft Office products, including intermediate to advanced knowledge of Excel® and PowerPoint®
- Detail-oriented
- Strong analytical skills
- Professional oral and written communication skills
- Ability to multi-task and maintain organized records
- A strong aptitude for client service
- Ability to maintain the confidential information of our clients
- A positive attitude and ability to work independently and in a team environment
Equal Opportunity Employment We†re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you†re a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQPandoLogic. Keywords: Compensation/Benefits Administrator, Location: Cleveland, OH – 44143
