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Company Overview:
ADT has been in the business of helping save lives since 1874.
As the #1 smart home security provider in the U.
S.
, we help protect and connect families, businesses and larger commercial customer every day.
Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go.
And as times change, so do we.
Above all, our mission is clear:
we help save lives for a living.
Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.
#WeAreADT Check out more about life at ADT Link removed – Click here to apply to IT Engineering Manager.
Position
Summary:
This position manages the Monitoring Engineering Team and provides engineering and escalated production support for the entire MASterMind Monitoring environments, including Monitoring, replication & redundancy and including all peripherals devices such as Report Servers, VRT/IVR, MAS Telephony, Signal Processors, Linked Servers, Immix (Video Monitoring ) etc.
This includes error handling and correction, end-user support, data mining and custom reports using MS SQL, bulk data updates via MS SQL, regression testing and upgrades on all new MASterMind software revisions provided by the vendor, support on MASterMind related functions such as Two-Way Voice, Video, ASAP, Intrado, and Citrix.
Duties and
Responsibilities:
Manage the Monitoring Engineering team providing guidance, coaching, mentoring.
Increase team’s process and business knowledge/understanding enabling higher levels of performance productivity and efficiency.
Monitor team performance and provide feedback.
Develop relationships with and facilitate effective communication with all business units and users of the MASterMind environment including but not limited to Customer Care Field Ops, IT, Sales, and Finance.
Monitoring application support – support the 24x7x365 availability of mission critical systems.
Troubleshoot and resolve escalation error or application problems, manage all security related functionality, provide end-user support.
SQL Procedure design and troubleshooting and performance tuning.
Reporting – Responsibility performing / overseeing data mining and developing custom reports.
Bulk Database updates – Responsibility for performing / overseeing bulk data updates to master files and customer records, support the After Sales Department to update records, provide support to the CMC’s by making bulk customer account changes to support ADT policy and procedure updates, potentially affecting how alarms are handled by Operators.
Project Delivery – Responsibility to investigate, analyze, and meet deadlines on deliverables on a given project or area of responsibility within a project.
New Monitoring Build Testing – Responsibility for performing / overseeing regression tests for all new build features involving project deliverables, signaling and replication and redundancy.
Report any issues for resolution, manage and summarize functional testing results reported from other business units, communicate suggestions or enhancement from the business groups to upper management for evaluation After hour on-call support – Responsibility for the engineering team who provide escalated 24×7 on-call support for Monitoring and other applications.
Education:
Microsoft SQL Server Development Expertise.
Experience:
5 to 7 years related industry experience managing mission critical applications and production support.
1 to 4 years of managing and leading an effective team In depth understanding of the features and functions of Monitoring and all peripheral devices/applications Business/IT education and work experience would be beneficial Skills:
Proven management skills with the ability to train, develop, and motivate Excellent analytical, troubleshooting, and problem-solving skills MS SQL – Advanced knowledge and experience is required Ability to successfully handle multiple challenges and prioritize responsibilities.
Excellent verbal and written communication skills Proven excellent time management Good understanding of Relational Databases Good working knowledge of networking structures Good understanding of the different types of signal formats, signal Processing/handling/transmission would be a plus.
ADT is an Equal Employment Opportunity (EEO) Employer.
We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.
adt.
com/diversity to learn more.
#LI-REMOTE Recommended Skills Analytical Citrix Systems Coaching And Mentoring Communication Customer Service Databases googletag.
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on(‘click’, function (event) window.
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Report this job Job ID:
2117911CBP CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
ADT has been in the business of helping save lives since 1874.
As the #1 smart home security provider in the U.
S.
, we help protect and connect families, businesses and larger commercial customer every day.
Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go.
And as times change, so do we.
Above all, our mission is clear:
we help save lives for a living.
Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.
#WeAreADT Check out more about life at ADT Link removed – Click here to apply to IT Engineering Manager.
Position
Summary:
This position manages the Monitoring Engineering Team and provides engineering and escalated production support for the entire MASterMind Monitoring environments, including Monitoring, replication & redundancy and including all peripherals devices such as Report Servers, VRT/IVR, MAS Telephony, Signal Processors, Linked Servers, Immix (Video Monitoring ) etc.
This includes error handling and correction, end-user support, data mining and custom reports using MS SQL, bulk data updates via MS SQL, regression testing and upgrades on all new MASterMind software revisions provided by the vendor, support on MASterMind related functions such as Two-Way Voice, Video, ASAP, Intrado, and Citrix.
Duties and
Responsibilities:
Manage the Monitoring Engineering team providing guidance, coaching, mentoring.
Increase team’s process and business knowledge/understanding enabling higher levels of performance productivity and efficiency.
Monitor team performance and provide feedback.
Develop relationships with and facilitate effective communication with all business units and users of the MASterMind environment including but not limited to Customer Care Field Ops, IT, Sales, and Finance.
Monitoring application support – support the 24x7x365 availability of mission critical systems.
Troubleshoot and resolve escalation error or application problems, manage all security related functionality, provide end-user support.
SQL Procedure design and troubleshooting and performance tuning.
Reporting – Responsibility performing / overseeing data mining and developing custom reports.
Bulk Database updates – Responsibility for performing / overseeing bulk data updates to master files and customer records, support the After Sales Department to update records, provide support to the CMC’s by making bulk customer account changes to support ADT policy and procedure updates, potentially affecting how alarms are handled by Operators.
Project Delivery – Responsibility to investigate, analyze, and meet deadlines on deliverables on a given project or area of responsibility within a project.
New Monitoring Build Testing – Responsibility for performing / overseeing regression tests for all new build features involving project deliverables, signaling and replication and redundancy.
Report any issues for resolution, manage and summarize functional testing results reported from other business units, communicate suggestions or enhancement from the business groups to upper management for evaluation After hour on-call support – Responsibility for the engineering team who provide escalated 24×7 on-call support for Monitoring and other applications.
Education:
Microsoft SQL Server Development Expertise.
Experience:
5 to 7 years related industry experience managing mission critical applications and production support.
1 to 4 years of managing and leading an effective team In depth understanding of the features and functions of Monitoring and all peripheral devices/applications Business/IT education and work experience would be beneficial Skills:
Proven management skills with the ability to train, develop, and motivate Excellent analytical, troubleshooting, and problem-solving skills MS SQL – Advanced knowledge and experience is required Ability to successfully handle multiple challenges and prioritize responsibilities.
Excellent verbal and written communication skills Proven excellent time management Good understanding of Relational Databases Good working knowledge of networking structures Good understanding of the different types of signal formats, signal Processing/handling/transmission would be a plus.
ADT is an Equal Employment Opportunity (EEO) Employer.
We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.
adt.
com/diversity to learn more.
#LI-REMOTE Recommended Skills Analytical Citrix Systems Coaching And Mentoring Communication Customer Service Databases googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply Now $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=’, ‘ExternalApply-j3m0n46pgzvzstgvg38’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
2117911CBP CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
