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Responsible for the review and collection of customer accounts, facilitating the needs of customers and sales dept., and posting of payments to customer accounts.
Responsibilities:
Encourage and maintain harmonious relationships with customers, coworkers, and others whose working relationships and concerns are essential in achieving EO’s company goals
Verify credit worthiness of customers (trade references and D&B)
Effectively communicate with sales force and customers concerning customer’s accounts
Maintain web invoicing via customer portals
Review and complete all incoming requests for EO W9 and ACH forms
Handle collection process on aging receivables through phone, email, and written correspondence
Maintain accurate and visible documentation of customer interaction
Research and resolve customer billing questions
Resolve short pays and charge backs in a timely manner
Assist with assorted clerical duties:Accurately post customer payments & respond to customer inquiries on a daily basis.
Process manual credit card transactions
Maintain A/R files
Timeliness and regular attendance are required
Comply with federal, state, and company policies, procedures, and regulations
Other functions as needed
Request, receive, and process tax exemption certificates via CertifyTax/SureTax
Qualifications:
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Abilities:
Ability to utilize general office equipment with limited instructions, including photocopier, fax machine, calculator, etc.
Strong customer service skills
Excellent communication, verbal and written skills
Detail oriented
Strong organizational skills
Ability to work independently and as an integral part of a team
Proficiency in accounting related computer programs, SAP ERP systems a plus
Proficient in Word, Excel and Microsoft Outlook
Logical, cognitive thinking
Excellent analytical and problem solving skills
Accurate
Accountable
Education/Experience:
Associates degree or comparable work experience; minimum of one (1) year of recent A/R experience.
Responsibilities:
Encourage and maintain harmonious relationships with customers, coworkers, and others whose working relationships and concerns are essential in achieving EO’s company goals
Verify credit worthiness of customers (trade references and D&B)
Effectively communicate with sales force and customers concerning customer’s accounts
Maintain web invoicing via customer portals
Review and complete all incoming requests for EO W9 and ACH forms
Handle collection process on aging receivables through phone, email, and written correspondence
Maintain accurate and visible documentation of customer interaction
Research and resolve customer billing questions
Resolve short pays and charge backs in a timely manner
Assist with assorted clerical duties:Accurately post customer payments & respond to customer inquiries on a daily basis.
Process manual credit card transactions
Maintain A/R files
Timeliness and regular attendance are required
Comply with federal, state, and company policies, procedures, and regulations
Other functions as needed
Request, receive, and process tax exemption certificates via CertifyTax/SureTax
Qualifications:
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Abilities:
Ability to utilize general office equipment with limited instructions, including photocopier, fax machine, calculator, etc.
Strong customer service skills
Excellent communication, verbal and written skills
Detail oriented
Strong organizational skills
Ability to work independently and as an integral part of a team
Proficiency in accounting related computer programs, SAP ERP systems a plus
Proficient in Word, Excel and Microsoft Outlook
Logical, cognitive thinking
Excellent analytical and problem solving skills
Accurate
Accountable
Education/Experience:
Associates degree or comparable work experience; minimum of one (1) year of recent A/R experience.
