Access Management Looking for Assistant General Manager at Naples, FL Full Time

Summary: Under the direct supervision of the General Manager, this position supervises and coordinates duties performed by the Administrative team, performs management tasks assigned by the General Manager and serves as the Manager on Duty in the absence of the General Manager.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CAM License required or ability to obtain within the first 90 days of employment.
Hours/days: Hours and days: Typically, Monday – Friday from May – November, Sunday – Thursday from December to April, with varying hours, including weekends, holidays, and evening hours. Available on call to respond to emergencies.
Essential Functions:

· Maintains positive guest relations at all times. Responds to e-mails and questions from residents and guests in a professional, efficient and timely manner. Resolves escalated resident issues.

· Provides oversight and direction for Resident Services and Administrative Assistants.

· Hires, assigns, directs, trains and evaluates staff in their assigned responsibilities. Ensures checklists of duties are properly completed. Administers progressive discipline when necessary.

· Schedules administrative staff in line budget and department hours of operation.

· Assists with new hire onboarding and orientations.

· Assists with bi-weekly payroll, Check accuracy of employee time clock punches, serves as on-site benefits administrator.

· Oversees Accounts Payable; invoice coding, submission, reconciliation and retention.

· Prepare and update Food and Beverage income and labor reports.

· Maintain the community’s files and property management system database.

· Receive and track all ARC forms and update owner on committee’s decision.

· Receive, fulfill and track all records requests made by owners.

· Oversees new owner and lease application and approval processes.

· Performs inspections of the community, identifies work orders and facilities projects and issues notices of violations and/or non-compliance. Attends Compliance Committee hearings.

· Oversees work order management system, ensures work orders are assigned to proper contractors and monitors open work orders.

· Website Maintenance – Uploads association documents and community news, verifies information for accuracy, ensures web content is current and relevant.

· Organizes with Department Managers all associate meetings, events, functions, etc.

· Prepares/posts meeting notices/agendas for Board of Directors and Committee meetings. Assists in the preparation and organization of all materials needed for Board of Directors meetings/Annual Meetings/Budget Meetings. Oversees electronic and paper ballot counting for elections.

· Produces Board of Directors meeting minutes.

· Purchases and maintains inventory of office supplies.

· Coordinates service and maintenance of office equipment.

· Sends weekly web posts and communications.

· Other duties as assigned by the General Manager.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving – Identifies and resolves problems in a timely manner.

· Customer Service –Adheres to the Access Management Customer Service Commitment; responds promptly to customer needs.

· Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming.

· Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings.

· Written Communication – Able to read and interpret written information.

· Teamwork – Contributes to building a positive team spirit.

· Cost Consciousness – Conserves organizational resources

· Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

· Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values.

· Professionalism – Follows through on commitments; accepts responsibility for own actions.

· Quality – Monitors own work to ensure quality.

· Quantity – Works quickly.

· Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

· Adaptability – Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality – Is consistently at work and on time.

· Dependability – Follows instructions, responds to management direction.

· CONFIDENTIALITY- must be able to keep sensitive information (i.e. Personnel/Human Resource issues) confidential.

Education and/or Experience: Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to residents, guests and other employees of the organization.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• HOA/COA/POA: 5 years (Required)
• supervisory: 3 years (Required)
• Microsoft Office: 5 years (Required)

License/Certification:

• LCAM (Preferred)

Work Location:

• One location

Work Location: One location