The Care Management Support Assistant (CMSA) is an important support position in the administration of care management. This is a REMOTE work opportunity, but you MUST live in the state of INDIANA.
This virtual team mainly performs moderately complex administrative support tasks for the state of Indiana Medicaid program. The schedule for this position is an 8-hour shift Monday-Friday between 8am-5pm Eastern Time.
This is a terrific entry-level position in which flexible, organized, service-oriented individuals can launch a career in healthcare with a company that value’s health and well-being.
Position Responsibilities:
Contribute to the administration of care management.
Provides CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned.
Provide non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state.
Interact with Service Coordinators and Field Care Managers who guide members and their families toward and facilitate interaction with resources appropriate for care and wellbeing.
Perform varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.
Performs computations.
Typically works on semi-routine assignments that are subject to change.
Humana Healthy Horizons is a start-up program in the state of Indiana.
Success in this role requires the following:
Ability to flex and adapt to regular change.
Strong organizational skills with ability to manage multiple priorities.
Excellent time management skills
Ability to follow through on tasks and complete assignments.
Demonstrated collaboration and teamwork in a virtual environment.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Required Qualifications:
MUST BE A CURRENT RESIDENT OF INDIANA
High School Diploma or equivalent
Experience with Microsoft Office Word, Excel and Outlook.
Minimum one (1) year administrative support experience, preferably in the healthcare industry.
Familiarity with community care and well-being resources
Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Preferred Qualifications:
Associate’s degree
Bilingual preferred (English/Spanish
Microsoft Access proficiency
Previous experience working with Medicare, Medicaid and Dual eligible populations.
Experience providing administrative support in a healthcare setting with older adults or persons with disabilities.
Additional Information:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward, you will receive email from HireVue.
Job Type: Full-time
Pay: $19.00 – $21.00 per hour
Expected hours: 8 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Medical specialties:
Geriatrics
Public Health
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Work setting:
Remote
Education:
High school or equivalent (Required)
Experience:
Microsoft Office Word, Excel and Outlook.: 4 years (Required)
administrative support: 1 year (Required)
• Familiarity with community care and well-being resources: 1 year (Required)
Location:
Indiana (Required)
Work Location: Remote
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