Job Description
Job Description
BDC Manager AutomotiveWe offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you.
When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards.
You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication.
We only hire the best. If that’s you, then let’s get the conversation started today!Job ResponsibilitiesOversee daily BDC department operationsRecruit and train BDC staffUnderstand buying profiles and patterns of typical telephone prospectsRun
daily / weekly / monthly
reports and track resultsPrepare individual call results reports for BDC staffRecord and listen to customer callsTrain BDC staff by reviewing recorded / live calls and outcomesDetermine which customers to contact based on current marketing initiativesReview performance and develop staffInterface with other department headsParticipate in dealership management meetingsSkills / QualificationsSuccessful track record in Internet sales, auto dealership business development centers or Internet sales department managementThe ability to manage high call volumes, internet leads and call lists simultaneouslyOverall knowledge of automotive sales and service department operationsStrong organizational skills and leadership abilitiesFamiliarity with dealership CRM and DMS systemsExperience in training teams and individuals preferredJob RequirementsHigh school diploma / GEDBasic computer skillsDealership BDC experienceMust have valid driver licenseCompensationCompensation is based on experience and commensurate with Fortune 500 companies.
Benefits401K retirement savings plan with match and profit sharingMedical, Dental, Vision, STD, and Life insurance optionsPaid vacation, PTO, and holidaysAboutThe Gerald family has been selling automobiles in the Chicago area since the mid-1930’s and has been proud to be a part of the communities they serve for decades!We have succeeded in our endeavors because of a profound respect for our customer.
The name Gerald stands for honesty and the highest standard of excellence.The Gerald management team and employees are some of the most outstanding in the business.
As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage.
Over many years, Gerald has meant Service.
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