Customer Success Manager
Knapsack is a leading design system platform that is defining the category and changing the way companies build digital products. We provide critical infrastructure and services that help major enterprise digital product organizations stand up sustainable and scalable digital production operations. We support companies from the Fortune 100 to mid-market and are backed by some amazing investors (including Gradient Ventures (https://www.gradient.com/), Slack Fund (https://slack.com/fund), Founder Collective (https://www.foundercollective.com/), Crosslink Capital (https://www.crosslinkcapital.com/), and Parade Ventures (https://www.parade.vc/)). Learn more about our latest $5.5M funding round here (https://www.prnewswire.com/news-releases/gradient-ventures-leads-5-5m-investment-in-saas-design-system-platform-knapsack-301494029.html), and our approach to design systems here (https://www.knapsack.cloud/blog/future-of-design-systems).
We’re looking to hire our first Customer Success Manager. This role will help scale and refine the vision for our Customer Success practice, working closely with executive and go-to-market (GTM) leadership. This is a critical and exciting time for Knapsack as we look to build on our strongest quarter on record and support the business’ pursuit of a Series A fundraise in 2023.
What you’ll do:
What you’ll bring:
About Knapsack
Knapsack unites design, code, and content in a central source of truth for your entire product team. Their revolutionary design system platform was built to support collaboration between designers and engineers, and to help teams build better products.
We provide our team with top-notch benefits:
As a team, we strive to approach every opportunity, every challenge, every conversation with our core values top of mind:
If you share this vision, we’d love to work with you at Knapsack. Knapsack is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a special need that requires accommodation, please let us know.
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