Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Customer Support Center (CSC) Manager. Under the general supervision of the Director of Customer Support, the CSC Manager is accountable for the day to day operations of the Customer Support Center. The CSC Manager is responsible for oversight and development of customer support staff. The CSC Manager demonstrates and promotes a high quality customer service approach, mentors staff, monitors departmental performance, and supports all Greater Lawrence Family Health Center policies, procedures and behavioral standards fairly and consistently.
Job Responsibilities:
Skills/Competencies Required
Experience
Education
GLFHC offers a setting that’s flexible, rewarding and challenging. If you want to make an impact to the community we serve, apply today!
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