Schedule: Monday through Friday 8:00 AM – 5:00 PM (flexible hybrid)
The Business Support Manager provides operational support and direction to a line of business partners by providing recommendations for process changes or technology enhancements. This individual drives strategic initiatives to improve performance within the Mortgage Delivery Department. An ideal candidate possesses a thorough understanding of mortgage originations and fulfillment operations, project management skills, and the ability to analyze key business performance indicators.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities:
Perform project management and design processes
Analyze business, stakeholder, and functional requirements provided by the end users to support strategic and operational initiatives or projects
Manage business processes such as service quality, business continuity, and partnership forums
Monitor and report performance metrics for assigned processes
Develop project gap analysis, cost-value benefit, and key performance indicators for department initiatives
Develop project management strategies to implement initiatives and improvements related to people process and technology changes
Create support documentation and processes for departmental initiatives
Coordinate with project workgroups, compliance, and leadership to facilitate the deployment of logistics such as training, communication, technology requirements, planning, and project milestone setup
Manage a portfolio of audit issues and control enhancements impacting the organization such as self-identified issues, audit-identified issues, or external mandates
Facilitate the department’s project intake process for new initiatives
Manage multiple priorities effectively to meet organizational objectives and timelines
Utilize appropriate resources for project triaging, communication, and training
Process resource requests by overseeing and managing metrics
Develop comprehensive plans based on key organizational priorities to ensure accountable parties understand the respective roles or responsibilities
Attend educational events to increase professional knowledge and benefit the organization
Qualifications:
Bachelor’s degree in information technology, finance, or a related field (A comparable combination of work experience and training may substitute for education requirements)
5+ years of experience with integrated process project management, preferably with mortgage operations
Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to resolve difficult and complex problems
Excellent communication skills (written, verbal and interpersonal) to interact effectively with members, staff, vendors, and government regulators
Ability to influence others regarding policies, practices, and procedures
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