Why Join Us:
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.
Team Introduction:
At Lark, we believe Customer Success is more than process, more than QBRs, more than retention. Customer Success is the foundation of any B2B SaaS company, where Customer-Led Growth is critical to both how you scale the business and how you build the product.
Our goal is simple – help the customer love the product and become our strongest Lark advocate. With the full support of the organization, and a broad cross-functional scope + mandate, we’re here to champion the customer and be championed in return.
About the Role:
As an early member of our Customer Success team, you will lead the charge on understanding and championing our customers – equipped with the knowledge of what it takes for customers to succeed with Lark, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business while exemplifying an empathetic, customer-centric perspective.
There’s no single right way to become a trusted thought partner, and each customer is unique, so this role will require you to play on all levels — from engaging with the executive team on high-level strategy, to rolling up your sleeves and working in the trenches; from crafting product demos to approaching everything we do from a data-driven perspective. If wearing many hats is not only feasible but exciting to you, we’d love to chat!
What You’ll Achieve:
Skills You’ll Need to Bring:
Nice to Haves:
Qualifications:
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at [email protected].
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