Position Purpose: Directs and manages operations staff and production activities. This position receives guidance and direction from the Director of Operations/site head of a designated operational center.
Essential Job Duties:
· Ensures daily operational standards are met
· Ensures sufficient staffing for operational areas to provides accurate and timely service to customers meeting quality standards
· Engage with customers from a delivery standpoint
· Understands Lean principles and goals and ensures lean changes are being adhered to
· Supports company mandates changes
· Oversees quality systems for new production setups
· Gathers and analyzes data related to quality, efficiency, equipment utilization, and staffing levels and recommend improvements upon request from the Director of Operations
· Provides formal staff training to accommodate changes within current procedures
· Provides training for external stakeholders including; customers or corporate personnel
· Coordinates and schedules internal staff training
· Monitors safety and security policies to ensure regulatory requirements are met
· Notifies Human Resources of work-related injuries or illnesses promptly
· Interviews, screens, selects, trains, coach and counsels production staff
· Accurately interprets and communicates policies and procedures in accordance with the employee handbook
· Maintains and promotes positive employee relations in the work environment
· Responsible for maintaining accurate and timely payroll, time and attendance records
· Develops and maintains high levels of safety awareness, a sound safety process to ensure positive team behaviors, and achievement of safety objectives
· Ensures the security and privacy policies, standards, and guidelines are disseminated, understood, and applied in order to protect the informational assets of both the company and its customers.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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