BUILD YOUR FUTURE WITH U!
Are you a curious, analytical, and forward thinking? Can you thrive in a workplace that is passionate about delivering exceptional customer service? Do you want the freedom to make decisions that can make a difference? If so, then Aqua Finance Inc. wants to talk with YOU about an exciting Call Center Quality Assurance Analyst opportunity located at our beautiful, yet casual office space in the historic Wausau River District in the heart of Wausau, WI. (On-site option only).
What we do.
For more than 35 years, Aqua Finance has been a leading provider of indirect financing programs to a variety of industries including Home Improvement, HVAC, Marine, Powersports and more. We offer financing programs to dealers and contractors so they can offer financing options to their customers – the business of indirect lending. Aqua Finance focuses on what matters most, creating an unmatched experience for our partners, teammates, and the customers we serve.
Top Reasons to Work with Us!
What Will I do as a QA Analyst?
The QA Analyst monitors and reviews incoming customer calls to assess the customer’s experience and quality of service provided by the Customer Service team as they manage and resolve customer complaints. Information is analyzed and compiled to provide actionable feedback to managers and call center representatives to drive process improvements.
What do I need to be a Successful Quality Assurance Analyst?
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