BOD Miami is an ecommerce automation agency that allows new and current entrepreneurs to start their first ecommerce stores the right way: with a team of experts handling the work for from testing products, to building websites and creating high-converting custom TikTok ads.
We are a done-for-you service that aims to provide life-changing results and experiences to each and every client and help them eliminate the years of pain and frustration of starting an ecommerce brand all by themselves with very minimal results.
Are you passionate about helping people succeed and providing new ideas and initiatives for ensuring happiness among the clients you work with every day?
BOD Miami is seeking an experienced Client Success Manager who will focus on leading the charge for client satisfaction by communicating daily and listening to the feedback of our customers to ultimately provide a better overall service.
You will work closely with our COO and Media Buying teams to learn the ins and outs of our service along with how we scale ecommerce brands using Shopify-coded stores and TikTok ads.
The ideal candidate must demonstrate a passion and vision for ecommerce, client happiness, communication, problem-solving, and have a drive to further develop systems and ideas to increase the client experience.
Responsibilities
As the Client Success Manager for BOD Miami, you’ll be in charge of onboarding clients, being the primary contact for new and existing customers, answering questions clients may have, listening to their feedback on our service, and driving new initiatives to drastically improve our client experience.
Your main goal will be to make our clients feel heard, happy, and become someone that our clients know they can reach out to with any questions about their ecommerce brand.
We also will measure performance in client retention, churn, and overall satisfaction scores as these metrics are key for measuring business growth and client happiness.
Your success will help keep clients happy along with allowing us to scale BOD Miami to more entrepreneurs that want to get into the ecommerce space but just don’t know how to see any success.
Qualifications
Benefits
Salary
$2500/Month starting pay with incentives and bonuses to increase to $4-5k/month in 6 months or less.
Applying
You can apply to this role if interested using this google form:
https://docs.google.com/forms/d/e/1FAIpQLScOMlGo0_Z_OX-c3JJYtj8onT6-ip3sg-7LUSOgvhEwBJk2WQ/viewform?usp=sf_link
Job Type: Full-time
Pay: $2,500.00 per month
Schedule:
Experience:
Work Location: Remote
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