Home Delivery Looking for Terminal Manager at Roanoke, VA Full Time

Position: Terminal Manager

Job Description:

The Terminal Manager is a critical leader at the market. The Terminal Manager will be responsible for overseeing the day to day operations at his/her location(s). The Terminal Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllable’s)

• Delivery Expense (Minimums / effective routing, support expense)
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
• Warehouse Expense (Contracted Labor, Inventory variances)
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
• Achieve Location Margin goals
• Rental car vs mileage reimbursement
• Communicate effectively with the DIA, DIM and client staff

• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP’s accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Travel must be pre-approved by the Area Manager and Expenses must be within budget.
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:
• Your schedule for the week
• Summarized update of location(s)
• Standup recap
• Ride behind recap
• Aging invoices update (if applicable)

• Other duties as assigned

Qualifications:

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Job Type: Full-time

Pay: $60,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Work Location: One location