Candidates in the West Coast Region of the US are encouraged to apply!
We are looking for a passionate, customer service focused Customer Success Manager for our West Coast region. As a Customer Success Manager, you will be responsible for ensuring that all HeadLight customers are fully engaged and getting the value they expected from our product, services and company as a whole. The Customer Success Manager provides ongoing guidance in adopting HeadLight’s technology and coaching them in order to expand their capabilities.
HeadLight delivers industry-leading technology to infrastructure construction teams. Our visual-based inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project delivery. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.
Job Description:
As a Customer Success Manager, you will be reporting to the Manager of the Customer Success Team. The ideal candidate is passionate about bringing the best customer service experience to our enterprise customers. To be successful in this position, you will need to demonstrate the ability to build strong relationships in order to ensure the success of customer renewal and upsell opportunities.
What You’ll Get To Do:
Requirements
How You Will Be Successful:
Benefits
Medical
Dental
Vision
401k Matching
Job Type: Full-time
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