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Partners with assigned Claims business unit(s) to provide unparalleled operational and technical support that leads to continual improvement of processes and outcomes. Engages stakeholders and manages multiple initiatives that lead to process and outcome improvements for the operation.
Responsibilities:
Drives successful completion of projects and initiatives for assigned Claims business unit(s) by analyzing complex data, leveraging best practices, and effectively collaborating with stakeholders at all levels.
Assess the health of the business to support development of operational execution and sustainment actions plans.
Leads complex problem solving activities to scope and define problems. Develops, manages, and monitors the implementation of new or existing initiatives that solve root cause problems.
Advocates a claims customer service culture by delivering process efficiencies that enhance the customer experience. Encourages an environment that identifies process efficiencies to continuously improve how work is completed, maximizing the performance and quality of operational results and ensuring compliance with the regulatory environment.
Participates in key planning and budget objectives. Monitors expense controls and staffing management in relation to aligned operational budgets. Collaborate in establishing and achieving annual APD financial and expense management plans.
Participates on various internal and external committees and ensures senior management is kept up-to-date on activities. Establishes and maintains strong partnerships with internal and external stakeholders.Partner with Product and Field in annual Planning process to develop loss and efficiency initiatives. Support Quality Improvement through events such as the Sr. Leader File Review.
Contribute to APD leadership communications (memos, blogs, videos, kick off meetings, town halls, etc.). Partner with the Field in leading and facilitating problem-solving.
Handles special projects and initiatives as assigned, such as Catastrophe oversight.
Responsible for managing operational initiatives for an aligned Claims business unit(s). Collaborates effectively with stakeholders and regularly provides updates to Senior Leadership.
Excellent organizational skills to coordinate activities and programs.
Demonstrated ability to communicate verbally and in writing at all levels of the organization and clearly and concisely express opinions, conclusions and recommendations.
Solid knowledge of theories and practices within the Claims field operations; knowledge of Claims management practices, Company operations and applicable policies.
7-10 years of relevant and progressively more responsible related work experience required, bachelor`s degree preferred
Advanced insurance related designations/CPCU preferred
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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